1. Shipping Destinations

Mythic Doll ships to many major destinations, including the United States, Canada, the United Kingdom, many European countries, Australia, and selected destinations in Asia and other regions.

Shipping availability depends on the product, destination, local import requirements, warehouse availability, carrier service, parcel size, and current transportation conditions.

A destination appearing in the country selector or checkout does not guarantee that every product can be delivered there. Some large, customized, restricted, or special-handling products may require manual confirmation.

2. Free Shipping

Mythic Doll offers free standard shipping on eligible products to many major destinations unless a product page, quotation, or checkout summary states otherwise.

Free shipping generally covers the standard transportation service selected by Mythic Doll. It may not include:

• Remote-area or extended-area carrier surcharges.
• Special appointment, inside, upstairs, or white-glove delivery.
• Storage, redelivery, address-correction, or rerouting fees.
• Import duties, taxes, customs fees, or brokerage charges.
• Optional expedited or premium shipping services.

If an additional shipping charge applies, our team will normally contact you before dispatch or before the order enters production.

3. Processing and Production Time

In-Stock Products

In-stock products are generally prepared faster because they are already stored in a local or regional warehouse. Handling time may still be required for payment verification, inspection, packaging, warehouse scheduling, and carrier collection.

Made-to-Order and Customized Products

Customized dolls are manufactured according to the selected body, head, skin tone, makeup, eyes, hair, skeleton, and other options. Production begins after payment and order details have been confirmed.

Production time varies by brand, material, configuration, factory workload, holiday periods, quality inspection, and requested options. The estimated production period may be shown on the product page or confirmed by our sales team.

Quality Inspection

Some products may undergo inspection before dispatch. If an issue is found during inspection, shipment may be delayed while the product is corrected, remade, or reconfirmed with the customer.

4. Shipping Methods

Depending on product size, destination, warehouse location, and availability, orders may be shipped from a local warehouse or directly from the manufacturer.

Shipping methods may include:

• FedEx international or domestic delivery.
• UPS international or domestic delivery.
• Other approved international express carriers.
• Regional freight or local delivery partners.
• International line-haul followed by local last-mile delivery.

Mythic Doll may select the carrier and shipping route considered most appropriate for the order. A specific carrier request is not guaranteed unless confirmed by our team before shipment.

5. Estimated Delivery Time

The following estimates begin after the order has completed production, inspection, packaging, and dispatch.

All delivery times are estimates rather than guaranteed arrival dates. Customs inspections, documentation requests, severe weather, holiday periods, carrier congestion, local delivery conditions, or remote-area handling may extend transit time.

6. Order Tracking

After shipment, Mythic Doll will normally send a tracking number to the email address associated with the order.

Tracking may not update immediately after the label is created. The first carrier scan may appear after collection, warehouse transfer, or international line-haul processing.

For some international shipments, tracking may temporarily pause while the package is in transit, undergoing customs clearance, or being transferred to a local carrier.

Carrier tracking services:

• FedEx: Track a FedEx shipment
• UPS: Track a UPS shipment

7. Customs Duties, Taxes, and Clearance

International shipments may be inspected by customs or other government authorities. Import duties, sales tax, value-added tax, customs fees, brokerage charges, handling charges, or storage fees may apply depending on the destination.

Unless a product page, quotation, or written confirmation expressly states that these charges are included, the buyer is responsible for charges assessed by the destination country, carrier, broker, or local authority.

The customer may be asked to provide identification, tax information, proof of purchase, payment evidence, product information, or other documents required for customs clearance.

Delays caused by customs review or a customer’s failure to provide requested information are outside the normal delivery estimate.

8. Discreet Packaging

Customer privacy is a priority. Mythic Doll orders are normally shipped in plain, unmarked outer cartons without product names, adult-related wording, revealing images, or unnecessary descriptions on the outside of the package.

Shipping labels may display information legally or operationally required by the carrier or customs authorities, including sender, recipient, weight, routing, customs, or handling details.

The package may include internal protective materials, braces, foam, blankets, or other supports intended to reduce movement and protect the product during transportation.

Customers should open large packages carefully and retain the carton and protective materials until the product has been inspected.

9. Shipping Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

The address should include:

• Recipient’s full legal name.
• Street address and building or unit number.
• City, state, province, or region.
• Postal or ZIP code.
• Country.
• Valid telephone number.
• Accessible email address.

Address changes must be requested before shipment and are not effective until confirmed by Mythic Doll.

Once a shipment has entered the carrier network, address changes may be unavailable or subject to carrier approval and additional charges.

10. Signature Delivery

Some packages may require an adult or recipient signature because of their size, value, carrier requirements, or delivery location.

Customers should monitor tracking and ensure that an authorized adult is available to receive the shipment.

Delivery to a FedEx, UPS, freight terminal, carrier access point, or local pickup location may be possible for certain shipments, but it must be requested and confirmed before dispatch.

11. Remote Areas and Additional Surcharges

Some addresses are classified by carriers as remote, extended, residential-special-handling, island, offshore, or difficult-to-access locations.

Examples may include:

• Alaska and Hawaii.
• Puerto Rico and other island territories.
• Remote Canadian postal codes.
• Offshore islands and distant European regions.
• Rural or regional areas in Australia.
• Locations outside standard carrier service zones.

Additional charges or alternative delivery arrangements may be required. Our team will contact the customer when advance confirmation is necessary.

12. Split Shipments

Products, accessories, replacement parts, gifts, wigs, clothing, or other order components may be shipped separately when they are stored in different warehouses or become available at different times.

Separate packages may have different tracking numbers and delivery dates. A partial delivery does not necessarily mean that an item is missing.

Contact support if all tracking numbers have been delivered but part of the order has not arrived.

13. Failed, Refused, or Unclaimed Delivery

Customers are responsible for monitoring tracking, responding to carrier communications, completing customs requirements, and arranging delivery or collection when required.

A shipment may be returned, stored, abandoned, or disposed of if:

• The address is incorrect or incomplete.
• The recipient cannot be contacted.
• Required customs information is not supplied.
• Import charges are not paid.
• Delivery is repeatedly unsuccessful.
• The recipient refuses or fails to collect the package.

Where permitted by law, reasonable return transportation, storage, redelivery, address correction, customs, or handling costs may be deducted from a refund or charged before reshipment.

14. Shipping Damage, Lost Packages, or Delivery Issues

If a shipment appears damaged, lost, misdelivered, incomplete, or significantly delayed, contact Mythic Doll as soon as possible.

For visible damage, please:

1. Photograph the unopened outer carton from several angles.
2. Photograph shipping labels and visible impact points.
3. Record the unboxing process where reasonably possible.
4. Keep the carton, foam, braces, and all packaging materials.
5. Photograph the product and affected area clearly.
6. Send the order number, description, images, and videos to support.

Do not discard packaging or arrange an unauthorized return before our team has reviewed the issue.

Depending on the circumstances, Mythic Doll may coordinate carrier investigation, troubleshooting, replacement parts, repair, exchange, replacement, partial refund, or another appropriate solution.

15. Restricted or Unsupported Destinations

Mythic Doll cannot ship products to destinations where their import, sale, delivery, or possession is prohibited, restricted, or unsupported by applicable law or available carrier services.

Restrictions may vary according to:

• Country or regional import laws.
• Product design, appearance, dimensions, or declared category.
• Carrier acceptance and transportation rules.
• Customs documentation or licensing requirements.
• Sanctions, trade restrictions, or temporary service suspensions.

Because restrictions and carrier coverage may change, customers should contact our team before ordering if they are unsure whether delivery is available in their country or region.

We may decline or cancel an order if lawful and reliable delivery cannot be arranged. If an unshipped order is cancelled for this reason, the applicable payment will be refunded according to the original payment method and our payment policies.

16. Events Beyond Our Reasonable Control

Mythic Doll is not responsible for delay or failure caused by events outside our reasonable control, including:

• Severe weather or natural disasters.
• War, civil disorder, government action, or sanctions.
• Customs inspections or regulatory review.
• Carrier interruption, congestion, strikes, or capacity limits.
• Public-health emergencies or transportation restrictions.
• Cyber incidents, system failures, or communication outages.
• Factory, warehouse, port, or airport disruption.

We will take reasonable steps to communicate material delays and help the order continue when service becomes available.

17. Shipping Support

Contact our support team before ordering if you need confirmation about destination availability, remote-area shipping, customs, delivery timing, discreet packaging, pickup services, or special address requirements.