Frequently Asked Questions

Choose the product you would like to purchase, select the available configuration options, review the product total, and add the item to your cart.

Continue to checkout, enter your billing and delivery information, select an available payment method, and review the final order before submitting payment.

Yes. Our team can help you compare bodies, head sculpts, materials, measurements, customization options, shipping availability, and estimated costs.

Contact us through the website chat, the Contact Us page, or request a private quote.

Same As Photo means the product will generally be prepared using the configuration associated with the displayed promotional images, subject to the exact included options listed on the product page.

Custom allows you to choose available options such as skin tone, eyes, wig, makeup, skeleton features, body details, and accessories.

Clothing, furniture, backgrounds, and photography props are not included unless expressly stated.

Contact us as soon as possible. Changes may be possible before the relevant product or option enters production.

Once production, customization, packaging, or shipping has started, some changes may be unavailable or require additional payment.

A requested modification is not confirmed until Mythic Doll approves it in writing.

After checkout, you should receive an order confirmation at the email address provided during purchase.

Check your spam or junk folder if the message does not appear. You may also contact support with your name, email address, and payment information so we can check the order status.

Silicone generally offers refined surface detail, stable material characteristics, and a premium visual appearance. TPE is usually softer and more flexible and may offer a different tactile feel.

Weight, softness, durability, maintenance, price, and available options vary between brands and individual body models.

Review the specifications on the product page or contact our team for help comparing specific models.

Measurements and weights are approximate. Handmade production, material batches, installed options, measurement methods, and natural manufacturing tolerances may cause small differences.

We aim to present products accurately, but small differences may occur because of professional lighting, camera processing, screen settings, handmade makeup, material batches, wig styling, clothing, posing, and selected options.

A significant mismatch from the confirmed order should be reported to our support team with clear photographs and an unboxing video.

Only items expressly listed as included on the product page or order confirmation are included.

Clothing, shoes, furniture, jewelry, photography backgrounds, and decorative props shown in promotional photographs may be for presentation only.

Mythic Doll may offer both in-stock and made-to-order products.

In-stock products are generally prepared from available warehouse inventory. Made-to-order products are manufactured according to the selected configuration and require production time before shipping.

Available options vary by brand and body model. Options may include:

• Head sculpt and body combination.
• Skin tone.
• Eye color.
• Wig and hairstyle.
• Makeup.
• Body details.
• Standing feet.
• Finger or toe skeleton options.
• Skeleton and joint features.
• Heating or other functional options.

You may contact us with a special request. We will check whether the manufacturer can provide the option and confirm any additional cost, production time, or limitations.

A special request is included only when confirmed in writing and shown in the final order details or quotation.

Cross-brand compatibility is not guaranteed. Neck connectors, dimensions, skin colors, materials, and proportions may differ.

Contact us before ordering so we can check available compatibility information.

Production time varies according to the brand, material, factory workload, selected options, quality inspection, and holiday schedule.

Production time is separate from shipping time. The estimate shown on the product page or confirmed by our team should be treated as an estimate rather than a guaranteed completion date.

Available methods may include PayPal, eligible Pay Later services, supported credit or debit cards, Apple Pay, Google Pay, and other methods displayed during checkout.

Availability depends on the customer’s country, currency, device, browser, order value, and payment-provider eligibility.

See our Payment Information page for details.

No. Pay Later availability and approval are determined by PayPal or the applicable finance provider.

Eligibility may depend on your country, account, order value, and the provider’s assessment. Displaying a Pay Later message does not guarantee approval.

A payment may be declined because of incorrect billing information, insufficient funds, account limits, bank security checks, incomplete authentication, unsupported currency, or temporary provider issues.

Confirm your details, contact your bank or payment provider, or try another payment method.

Some banks place a temporary authorization hold when a payment is attempted. A pending authorization is not always a completed transaction.

The issuing bank normally releases an unsuccessful authorization automatically. Contact your bank if the pending amount remains for an unusually long period.

Payments are processed through the payment providers displayed at checkout. Mythic Doll does not normally receive or store your full card number or card security code.

Never send complete card details, passwords, or verification codes by email or live chat.

Mythic Doll ships to many major destinations, but availability depends on local import rules, carrier coverage, warehouse availability, parcel size, and the specific product.

Contact us before ordering if your destination is not clearly available during checkout.

Eligible products may include free standard shipping to many major destinations unless the product page, private quotation, or checkout states otherwise.

Remote-area surcharges, customs duties, taxes, storage, redelivery, premium delivery, or special handling may not be included.

Yes. Orders are normally shipped in plain, unmarked outer cartons without adult-related wording, product photographs, or revealing descriptions.

Shipping labels may still show information required by carriers or customs authorities.

Estimated transit time begins after production, inspection, packaging, and carrier collection.

Typical estimates currently used by Mythic Doll are approximately:

• United States: 7–15 business days.
• Canada: 7–15 business days.
• United Kingdom and many European destinations: 7–15 business days.
• Australia: 10–20 business days.

Customs, weather, holidays, remote-area delivery, and carrier delays may extend these estimates.

A tracking number is normally sent by email after the shipment has been dispatched or registered by the carrier.

Tracking may not update immediately while the package is awaiting collection, moving internationally, undergoing customs clearance, or being transferred to a local carrier.

International orders may be subject to local import duties, taxes, brokerage, customs, or handling fees.

Unless expressly included in the product page, quotation, or order total, destination charges are normally the buyer’s responsibility.

Review the complete Shipping Policy before ordering.

Contact us as soon as possible. Cancellation eligibility depends on whether payment processing, production, customization, packaging, or shipment has started.

Reasonable non-recoverable costs already incurred may be deducted where applicable. A cancellation is not confirmed until approved in writing.

Customized and intimate personal-use products are generally not eligible for ordinary change-of-mind returns after production or use.

This does not prevent a remedy where a product is defective, materially misdescribed, incorrectly supplied, or where applicable law requires another solution.

Inspect the carton and product before cleaning, dressing, modifying, or using it.

We strongly recommend recording a continuous unboxing video and retaining all packaging, labels, foam, supports, accessories, and documentation until inspection is complete.

Contact support promptly and provide:

• Your order number.
• An unboxing video.
• Photographs of the carton and shipping label.
• Photographs of the complete product.
• Close-up images of the affected area.
• A clear description of the issue.

Do not discard packaging or attempt an unauthorized repair before our team reviews the evidence.

After final approval, Mythic Doll normally submits an approved refund within approximately 3–7 business days.

The bank or payment provider may then require an additional 3–10 business days to post the credit.

Review our Cancellation, Return & Refund Policy for complete conditions.

Account and guest-checkout availability depends on the current checkout configuration.

Creating an account may make it easier to manage customer information, view available order details, and use future website features.

Personal information may be used to process orders, provide customer support, verify payments, arrange delivery, manage accounts, prevent fraud, and comply with legal requirements.

More information is provided in the Privacy Policy.

Response time depends on working hours, message volume, time zones, and whether information must be confirmed with a manufacturer, warehouse, carrier, or payment provider.

Including your order number, product name, destination, and a clear description helps us respond more efficiently.

You can use the website live chat, visit the Contact Us page, or email:

• General support: support@mythicdoll.com
• Sales enquiries: sale@mythicdoll.com