1. Who We Are

This website is operated under the trading name Mythic Doll.

Website: mythicdoll.com
Email: support@mythicdoll.com
Business location: Hong Kong
Registered address: 18/F, 20/F, 22–29/F, Chater House, 8 Connaught Road Central, Hong Kong

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Name, email address, telephone number, and account information.
• Billing address, shipping address, country, and delivery information.
• Order details, selected products, customization choices, and transaction records.
• Messages submitted through contact forms, private quote forms, or live chat.
• Newsletter preferences and marketing consent.
• Device information, browser type, IP address, referring pages, and website activity.
• Cookies and similar technologies used for website functionality, security, preferences, and analytics.

3. How We Use Your Information

We may use personal information to:

• Process, confirm, and deliver orders.
• Provide product recommendations and private quotations.
• Respond to questions, returns, warranties, and support requests.
• Create and manage customer accounts.
• Send order, payment, shipping, and service notifications.
• Send marketing communications where permitted.
• Prevent fraud, unauthorized transactions, and security incidents.
• Improve website functionality and customer experience.
• Comply with accounting, tax, legal, and regulatory obligations.

4. Legal Bases for Processing

• Contract: processing necessary to complete an order or provide a requested service.
• Consent: such as newsletter subscriptions and optional marketing communications.
• Legitimate interests: including customer support, fraud prevention, security, and service improvement.
• Legal obligations: including accounting, tax, and regulatory record keeping.

5. Payment Information

Payments may be processed by third-party payment providers such as PayPal or other payment gateways displayed during checkout.

Mythic Doll does not normally receive or store your complete payment card number. Payment providers process payment information under their own privacy policies and security procedures.

6. Shipping and Order Fulfilment

We may share information necessary to fulfil an order with authorized manufacturers, fulfilment partners, warehouses, customs service providers, shipping companies, and delivery carriers.

Only information reasonably required to manufacture, dispatch, track, or deliver an order will be shared.

7. Service Providers

We may use trusted service providers for:

• Website hosting, security, content delivery, and backups.
• WooCommerce store and order functionality.
• Payment processing.
• Email delivery, customer relationship management, and newsletters.
• Contact forms and live-chat support.
• Website analytics, performance monitoring, and fraud prevention.

8. Cookies

Our website uses essential cookies to operate the shopping cart, checkout, customer accounts, age verification, security features, and saved preferences.

We may also use optional analytics or marketing cookies where permitted. Where required, optional cookies will only be used after consent is provided.

9. Marketing Communications

We send promotional communications only where permitted. You can unsubscribe at any time using the unsubscribe link in an email or by contacting support@mythicdoll.com .

Unsubscribing from marketing will not prevent necessary order, payment, shipping, security, or support messages.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

• Order and accounting records may be retained for up to seven years or as legally required.
• Customer-support and quotation enquiries are retained while necessary to provide support.
• Newsletter information is retained until you unsubscribe or request deletion.
• Account information is retained while an account remains active or as legally required.

11. International Data Transfers

Mythic Doll serves customers internationally. Information may be processed in Hong Kong, the destination country, or countries where our payment, fulfilment, hosting, or service providers operate.

Where required, appropriate contractual, organizational, or technical safeguards are used.

12. Data Security

We use reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion, subject to applicable legal exceptions.
• Request restriction of or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of promotional communications.
• Submit a complaint to an applicable privacy authority.

We may need to verify your identity before completing a privacy request.

14. California Privacy Rights

Where applicable, California residents may have rights to request information about personal information collected, disclosed, sold, or shared; request correction or deletion; and opt out of certain sales or sharing.

Mythic Doll will not discriminate against a customer for exercising an applicable privacy right.

15. Adults Only

Mythic Doll is intended only for adults aged 18 or older, or the applicable age of majority in the visitor’s jurisdiction.

We do not knowingly collect personal information from children. Please contact us if you believe a minor has submitted personal information.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. Please review the relevant third-party privacy policy before providing information.

17. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The updated version will be published on this page with a revised last-updated date.

18. Contact Us

Contact our privacy team to ask a question or submit a privacy request.